Frequently Asked Questions
Everything you need to know about your VGR Egypt shopping experience.
Are VGR products sold on this website original?
Yes, we guarantee that all products sold on VGR Egypt are 100% authentic and sourced directly from the manufacturer to ensure the highest quality for our customers.
How long does shipping take within Egypt?
We offer fast nationwide delivery. Orders typically arrive within 2 to 4 business days depending on your governorate.
What is the return policy for personal care items?
For hygiene reasons, products can only be returned within 14 days if they are unopened, unused, and in their original sealed packaging. If the product is defective, we provide a full replacement or refund.
Do VGR hair clippers and trimmers come with a warranty?
Yes, all our electronic grooming tools come with a standard 1-year warranty against manufacturing defects to provide you with peace of mind.
What payment methods do you accept?
We accept Cash on Delivery (COD) for all orders within Egypt, as well as secure online payments via credit/debit cards.
How can I track my order?
Once your order is shipped, you will receive an SMS or email containing a tracking number and a link to follow your shipment's progress until it reaches your doorstep.